How a Petslify plush is made, what it costs, how long it takes, and what happens if it is not right.
A soft, handmade plush version of your own pet, sculpted by our artisans from the photos you send. It is not a stock toy with your pet's colors added. Each one is built to match your pet's markings, coat and shape.
The standard plush is about 14 inches (35 cm) in length. The finished size varies a little with your pet's breed, body shape and the pose we build, so treat 14 inches as a guide rather than an exact measurement.
Premium, top-grade polyester faux fur. Because every plush is handcrafted, we choose from thousands of synthetic fabrics to find the closest match for your pet's coat. The usual mix is hypoallergenic polyester and acrylic.
We also use inks and water-based airbrushing for the markings and color detail that fabric alone cannot reach.
That is what our artists work toward, and it is the part we take most seriously. Every plush is sculpted from your photos to capture your pet's markings, coat texture and proportions.
A handmade piece will always carry small differences from a living animal, so what we aim for is a likeness you recognize the moment you open the box.
Yes. Dogs, cats, rabbits, horses and less common pets are all fine. If you do not see your pet's species in the list, choose Other and a field appears where you can type the species and breed yourself.
$179 for a 14 inch plush, whatever the breed or type of pet. There is no breed surcharge.
That price is a bundle. It covers the handcrafted plush, the keepsake crate box, the digital portrait and the plush care kit, together in one order.
Yes. Choose Shop Pay at checkout.
Up to six weeks as standard, because every plush is made by hand, one at a time. Faster turnaround is available by selecting an expedited option at checkout.
We send you updates at each stage of production, so you can follow the progress rather than wait without news.
Yes! We ship worldwide. Alongside the US, we regularly send plushes to the United Kingdom, Canada, Australia, Europe and the UAE.
Email support@petslify.com with your order number and we will tell you where your plush is. We reply within one business day.
You will also get updates at each stage of production, and tracking when it ships.
Yes, digital, delivered by email within minutes. They never expire, and the recipient chooses their own pet, size and options. A good choice if you do not have photos of their pet.
Yes, we offer bulk pricing. Contact our support team with what you have in mind and we will put a quote together for you.
Three clear photos in daylight: the face straight on, a full side profile, and any markings those two miss. Mention anything unusual in the notes — a bent ear, a scar, odd eye color.
Old or blurry photos are fine. Send what you have and we will ask if we need more.
Email them to support@petslify.com with your order number. We do not start work until we have what we need, so nothing is lost.
If the uploader stalls it is usually file size. Try one photo at a time, or simply email them to us.
A paid add-on. You receive photos of your finished plush as soon as production is complete, and you can ask for a last-minute change before we pack and ship it.
Yes. Select Add Zipper Pouch or Memory Pocket when you place your order. It is a paid add-on, and it gives you a small sewn-in pocket for ashes, a tag, or anything else you want to keep close.
We are not able to work with real fur. Each plush goes through a specific manufacturing process that the materials have to suit, so we match your pet's coat using faux fur instead, chosen from thousands of fabrics.
We do not make clothing or accessories. Your pet's own clothing may not fit the plush either, since a handmade plush is not built to the same proportions as a living animal.
Cancel any time before shipping for a full refund. Email support@petslify.com with your order number.
Changes are easiest before we start cutting fabric, so tell us early. After shipping, the 30-day return window applies instead.
Tell us and we will put it right. You have 30 days from delivery to request a correction or a refund. Email support@petslify.com and we will send a prepaid return label at no cost.
To avoid it entirely, add Sneak Peek and approve the photos before we ship.
Three things, with no expiration date: color fading under normal indoor display, seam or structural failure, and shipping damage reported within 7 days of delivery.
Not covered: washing, heat or moisture, stains, damage from a real pet chewing it, alterations by anyone else, or normal wear over many years.
To claim, email support@petslify.com with your order number and photos.
Shipjoy, 11500 Miramar Parkway, Suite 300, Miramar, FL 33025.
Email support@petslify.com first. We will send you a prepaid label, and it lets us match your parcel to your order when it arrives.
Keep it dry and spot clean it with a damp cloth. The airbrushing is water based, so soaking or machine washing can cause the color to fade. If it needs more than a spot clean, have it dry-cleaned.
People come to us for three reasons. To remember a pet they have lost. To give something meaningful to a friend, a child, or themselves. And because a plush that genuinely looks like their pet is something they can hold on to.
Every one is made by hand by our own artisans, and every one carries a lifetime warranty.
Write to us and a real person on our team will answer. If you are ready, you can start with one photo.
30-day money-back guarantee and a lifetime warranty on every order. See our Refund Policy and Lifetime Warranty.