Refund Policy

At Petslify, we want you to be completely satisfied with your custom plush. If, for any reason, you are not fully happy with your order, you can return it within 30 days of receipt for a full refund.

Eligibility for Refund: To qualify for a refund, the custom plush must be unused, in its original packaging, and in the same condition in which it was received. Please note that return shipping costs are the responsibility of the customer and are non-refundable.

Order Cancellation Policy: We allow order cancellations within the first 12 hours after order placement. This is because after this timeframe, we begin processing your order, dedicating time and resources, and may even order the necessary materials. Once the 12-hour window has passed, cancellations will not be possible, and customers will need to wait for production completion and follow our return policy as outlined.

How to Initiate a Refund: If you wish to request a refund, please contact our customer service team at info@petslify.com. Our team will provide detailed instructions on how and where to return your plush. Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund within 5-7 business days.

Additional Considerations: Please note that we cannot process refunds for plush toys that have been damaged due to shipping issues, misuse, or improper care.

If you have any questions or concerns regarding our refund policy, our customer service team is here to assist you.

Thousands of Happy Plush Animal Owners

We have had the privilege and honor of having had such a positive impact on the lives of so many families!