We want you to be completely satisfied with your custom plush. If for any reason you're not happy with your order, you can return it for a full refund within 30 days of receipt.
To be eligible for a refund, the custom plush must be unused and in its original packaging and condition. The customer is responsible for the return shipping costs, which will not be refunded.
To initiate a refund, please contact our customer service team at info@petslify.com or by phone. We will provide you with a return shipping label and instructions on how to return your plush. Once we receive the returned item and confirm that it meets the above criteria, we will process your refund within 5-7 business days.
Please note that we are unable to process refunds for plush toys that have been damaged due to shipping damage, misuse, or improper care.
If you have any questions or concerns about our refund policy, please contact our customer service team for assistance.
We have had the privilege and honor of having had such a positive impact on the lives of so many families!
Each plush animal is handcrafted by our team of talented artists to capture everything that makes your animal unique.
In case your expectations are not met, we provide a refund. This guarantees peace of mind when ordering with us.
We donate a portion of each purchase directly to animal shelters in need.