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Frequently asked questions
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Yes. Open Track my plush and enter your order number and email to see your plush's progress and what comes next. We also email you at key steps, and once your plush ships you'll get a tracking link by email.
Standard production takes up to 6 weeks. If you need it sooner, you can choose faster production (up to 4 weeks or up to 3 weeks) when you create your plush. Once it's complete, shipping typically takes an additional 5-10 business days depending on your location. We'll send you progress updates at each stage so you can follow along. For full details, see our shipping policy.
All custom pet plushes start at $169 for the Standard 14" size. We also offer Large 18" and Grand 21" sizes. Every order includes a lifetime warranty, and the keepsake set — the crate box and a plush care comb — adds $10.
Yes, we ship worldwide. Alongside the US, we regularly send plushes to the United Kingdom, Canada, Australia, Europe and the UAE. Shipping times may vary depending on your location.
The Sneak Peek is an optional paid add-on. After your plush is finished, we send you photos of the completed plush before it ships. Reply within 3 days to approve it or request last-minute modifications to make sure it's exactly right. You can add this during checkout.
Clear, well-lit photos from the front showing your pet's face and body work best. Include a face photo, a back photo, and a side photo. The more angles you provide, the more accurate we can make your plush.
We do our best to ensure that each plush captures the details, characteristics, and likeness of your pet. Our artisans handcraft each plush from your photos using premium polyester faux furs and water-based airbrushing techniques to match markings and colors.
We offer three sizes: Standard 14" ($169), Large 18", and Grand 21". The actual size may vary slightly depending on the type, breed, and artistic interpretation of your pet and chosen position.
Yes. If your pet's species is not listed, just select "Other" from the species dropdown and provide the details. We can create custom plushes of all types of pets and breeds.
Yes. Just click "Add Zipper Pouch" when you place your order. The zipper is placed in the lower belly of the plush. Many customers use this special pocket to hold a photo or ashes. This feature requires an additional fee.
Keep it dry and clean. Since we use water-based airbrushing, excess moisture should be avoided as it may cause fading. We recommend spot cleaning with a damp cloth. Do not attempt to wash it. It should be dry-cleaned only.
We offer a 100% satisfaction guarantee. If you are not satisfied after delivery, you may return your plush within 30 days of receipt for a full refund. For full details, please see our refund policy. Email us at support@petslify.com to start the process.
Email us at support@petslify.com before sending anything back. We will provide you with a prepaid return shipping label. Refunds are processed after the return is received and inspected, and are issued to the original payment method within 5-21 business days.
Yes. Every Petslify plush comes with a lifetime warranty against color fading, seam failure, and shipping damage. The quality of your plush is guaranteed for as long as you own it. See our Limited Lifetime Warranty page for full terms. This is in addition to our 30-day money-back guarantee.
If your order arrives damaged, or tracking shows delivered but you can't locate it, contact us at support@petslify.com and we'll help with the carrier process. Please notify us within 7 days of delivery for damage or delivery issues.
When will my plush arrive?
Enter the date you placed (or plan to place) your order and we'll estimate when your plush will arrive.
Your plush is estimated to arrive by:
That date has already passed. If you've ordered, Track my plush shows where your plush is now.
Based on up to 6 weeks of production plus up to 10 business days of US shipping. Shipping outside the US takes longer, see our shipping policy.
Already ordered? Track my plush shows your plush's actual progress.
This estimate is for orders without the Sneak Peek. Orders with the Sneak Peek take additional time for your review and any changes.
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What pet parents say
Over 1,000 5-star reviews
"Unbelievably good customer service first and foremost. I love this beautiful way to commemorate my sweet cat Mancy who passed early this year. It's so well made and gives me a lot of comfort. Thank you so much!"
"My wife and kids were amazed at the level of detail. We feel like our beloved dog is back with us again. My wife also loves the amount of detail and how close it resembles our dog. Great job with the work they did to produce it."
"My Bodie passed in April and I miss him every day, so much. My sister encouraged me to check out the plushie even though it was expensive. It feels like I am holding him again. Worth every penny. Thank you!!!!"