At Petslify, we stand behind every custom plush we make. This page is a clear summary of your return and refund rights. For complete details, see our Terms of Service, Section 8 (Returns and Refunds).
CANCELLATION BEFORE SHIPMENT
You may cancel your order at any time before it has shipped for a full refund. To cancel, email support@petslify.com with your order number. Once an order has shipped it cannot be cancelled — please see Returns below.
RETURNS AFTER DELIVERY — 30-DAY WINDOW
If you are not satisfied after receiving your plush, you may request a return within 30 days of the delivery date.
To qualify for a refund, your return must meet all of the following conditions:
- Requested within 30 days of delivery
- All original accessories and items included
We provide a prepaid return shipping label at no cost to you. To receive it, please contact us first at support@petslify.com , and we will email it to you.
Return address:
Shipjoy, 11500 Miramar Parkway Suite 300, Miramar FL 33025
Refunds are issued to your original payment method within 5–21 business days after we receive and inspect the return. Processing times may vary by bank.
HOW TO START A RETURN OR CANCELLATION
Email: support@petslify.com
Include your order number and reason. We will respond with instructions and a prepaid shipping label.
DELIVERY ISSUES AND DAMAGE
If your order arrives damaged, or tracking shows delivered but you cannot locate it, contact support@petslify.com within 7 days of the delivery date. We will assist with the carrier process. For packages stalled in transit, contact us within 30 days of the shipment date.
LIFETIME WARRANTY
If your plush develops color fading or a seam failure under normal use, contact us at any time with photos and your order number. We will review and offer a repair, replacement, or comparable remedy at our discretion.
This warranty does not cover damage from misuse, pet chewing, washing, heat exposure, stains, or deliberate alterations.
QUESTIONS?
Email support@petslify.com — we typically respond within 1 business day.
This Refund Policy is effective as of March 2026 and applies to all orders placed from this date forward.
We have had the privilege and honor of having had such a positive impact on the lives of so many families!
Each plush animal is handcrafted by our team of talented artists to capture everything that makes your animal unique.
In case your expectations are not met, we provide a full refund. This guarantees peace of mind when ordering with us.
*Conditions apply. See our Terms of Service for full details.
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