Verified Customer Reviews

Petslify Reviews: Real Stories from Pet Parents

A small family business, not a big corporation
4.7
Over 1,000 5-star reviews
5,247+
Happy families
6 weeks
Standard production
Family-Owned
Since 2022, not a large corporation
Anastasia, founder of Petslify
Our Story

Hi, I'm Anastasia. I started Petslify after losing my pug Coco.

When my pug Coco crossed the rainbow bridge after 14 wonderful years, the silence at home was crushing. I looked for a plush that felt like her, but everything was tiny, overpriced, or stiffly mass-produced. So I dusted off my sewing machine, recruited my parents and siblings, and turned our spare room into a small family workshop.

In 2022, I turned that first handcrafted plush into Petslify, a belief that every pet deserves to be remembered with the same love they gave. Since then, with the help of my husband Niko, Petslify has grown into a real family-owned company, with a team of skilled artisans who hand-craft every single order from scratch. We are still a small family business, not a large corporation.

Anastasia, Founder of Petslify

Frequently Asked

Questions about Petslify, answered

How long does Petslify take to make a custom plush?+

6 weeks is the current standard production time from order to delivery. This includes hand-sewing your plush and shipping. If you add the optional Sneak Peek preview at checkout, it adds a design approval step before shipping. Expedited options are available at checkout.

What happens if I am not happy with my plush?+

We offer a full refund. Email our customer service team at support@petslify.com and we will resolve it. We also offer an optional Sneak Peek preview add-on at checkout, which lets you see and request edits to your plush before it ships.

Can I get a preview of my plush before it ships?+

Yes. The Sneak Peek preview is available as an optional paid add-on at checkout. If you add it, you will see a preview of your plush before shipping and can request edits. Without this add-on, your plush ships after production without a preview step.

How accurate is a Petslify plush compared to my real pet?+

Our artisans recreate fur color, markings, ear shape, size proportions, and distinctive features from the photos you upload. Customers consistently describe the finished plush with phrases like "looks just like," "spitting image," and "exactly like our pet." For extra accuracy assurance, you can add the optional Sneak Peek preview at checkout, which lets you see and request edits to your plush before it ships.

Is Petslify a family business?+

Yes. Petslify is a small family-owned business, founded in 2022 by Anastasia. We are not a large corporation, and we do not mass-produce our plushes. Every plush is made by artisans from scratch.

How do I contact Petslify customer service?+

Email support@petslify.com and we respond within 24 hours, seven days a week.

How much does a Petslify custom plush cost?+

Our standard 14-inch custom plush starts at $169. The lifetime warranty and the premium gift crate box are included with every order. The Sneak Peek preview is an optional paid add-on ($27.90) at checkout. See the product page for current pricing.

Why are there negative reviews of Petslify on Reddit?+

Those Reddit posts are from 2024, when Petslify grew faster than our production capacity could match. The delays and communication issues in those posts were real. We have spent the time since then expanding our team, rebuilding our customer service, and adding a full-refund guarantee. The verified reviews above reflect Petslify today, not Petslify during the 2024 growing pains.

Does Petslify make plushes of pets who have passed away?+

Yes. Memorial plushes are one of our most common orders. Anastasia founded Petslify after losing her own pug Coco, and we treat every memorial order with the care that mission deserves. Many of the reviews above are from memorial customers.

Can I order plushes of multiple pets?+

Yes. Many customers order plushes of multiple pets, including memorial plushes of pets who have passed alongside plushes of pets still with them. Place separate orders or contact support@petslify.com for help with multi-pet orders.

Ready to create a plush of your own pet?

Join over 5,247 pet parents who chose Petslify. Every plush is handmade by our family team and backed by our full-refund guarantee.

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Handmade With Care

See how your plush is made

Every Petslify plush is handcrafted from scratch by our artisan team. Here is a behind-the-scenes look.

A Petslify artisan hand-crafting a custom pet plush
Every plush is made by hand
Watch the process